The aim of this course is for you to be able to identify and deal with conflict before a crisis occurs. This course is suitable for anyone that works in a team environment, whether you are a manager or not. The course has five main objectives: to identify the different stages of conflict and describe what happens at each stage, to explore your own relationship with conflict and how it can affect performance, to learn how to stop conflict from escalating and move both parties to agreement, to determine your natural style for dealing with conflict, and to understand the process for using negotiation and/or mediation for resolving conflict.